Grievance Redressal
How to Raise a Complaint
Stockizen Research is committed to investor protection through transparent and timely grievance handling. This policy outlines our official procedure for resolving client complaints in compliance with SEBI (Research Analyst) Regulations and the SEBI Master Circular 2024.
Clients may submit grievances through any of the following official channels:
- Email: grievance.stockizenresearch@gmail.com
- Phone/WhatsApp: +91 8799167391
- Contact Form: www.stockizenresearch.com/contact
- Postal Address: Stockizen Research 414, Block B, Sumel 11,Indian Textile Plaza, Nr. Namste Circle, Shahibaug, Ahmedabad – 380004, Gujarat, India
Required information:
- Full name and registered contact details
- Nature and date of the issue
- Service/plan involved
- Relevant documents or evidence (e.g., screenshots, invoice, communication)
SEBI SCORES Escalation
If the grievance is not resolved within 30 calendar days, clients may escalate the matter to SEBI through its SCORES portal:
- Website: https://scores.sebi.gov.in/
- Intermediary Type: Research Analyst
- SEBI Reg. No.: INH000017675
Online Dispute Resolution (ODR) Facility
If your grievance remains unresolved even after the SCORES escalation, you may initiate a dispute through SEBI’s ODR platform:
ODR Portal: https://scores.sebi.gov.in/ ,https://smartodr.in/login
Governed by SEBI’s circular dated July 31, 2023.
Grievance Handling Timelines
| Stage | Timeframe |
|---|---|
| Acknowledgement | Within 2 working days |
| Resolution | Within 30 calendar days |